General Terms and Conditions Online Programmes and Memberships:
By enrolling on our programme and/or using any of our websites, you agree to these Terms & Conditions :
1 DEFINITIONS
1.1 The terms ‘student’, ‘participant’, ‘applicant’, ‘enrolee’ all refer to you, the paying client and/or customer.
1.2 Naomi Gilmour may also be referred to as ‘us’, ‘Happy Heart Online Marketing or Naomi Victoria‘ and other such terms to differentiate between ‘us’ and ‘you’ (the applicant/participant.) All these terms refer to the businesses owned by Naomi Gilmour, Happy Heart Online Marketing
Naomi Gilmour and Happy Heart Online Marketing are trading names of Naomi Gilmour Happy Heart Online Marketing.
Registered Address: 2 Adler Road, Cranberry Gardens. Congleton CW12 1GJ
1.3 The terms ‘materials’ ‘modules’ ‘downloads’ and ‘webinars’ refer to the electronic documents and supporting information that are provided for your programme.
1.4 “Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trademarks, recordings, know-how and all other forms of intellectual property wherever in the world enforceable.
1.5 “Contractual Agreement” refers to these terms and conditions and is deemed a legally binding contract as soon as enrolment has been completed and fees paid.
2 GENERAL
2.1 These Terms and Conditions shall apply to all contracts for the supply of programmes by Naomi Gilmour Happy Heart Online Marketing to its programme participants.
2.2 We reserve the right to change these terms and conditions at any time.
2.3 All of our course materials are provided in English only.
3. ENROLMENT, PAYMENT & CANCELLATION
3.1 Enrolment is not considered complete until payment has been made (either first instalment or full payment) and has cleared.
3.2 Cancellation policy: Your statutory right under the Consumer Protection (Distance Selling) Regulations 2000 allows you seven (7) working days from the day after purchase of a course in which to make a written request for cancellation. Email is accepted as a formal written request.
3.3 Refunds are not awarded to students who fail to complete their programme.
3.4 Happy Heart Online Marketing trades in British Pounds (GBP) – symbolised by the £ Sterling sign. When payments are made in foreign currencies, we reserve the right to charge 1.5% in handling fees.
4 INSTALMENTS
4.1 When you sign up to a payment plan with Happy Heart Online Marketing, you agree to pay your instalments on time as part of the recurring payment plan you have signed up to. Instalments are then deducted automatically until the full course fees have been paid. Instalments may only be made by Stripe
4.2 If you pay through the use of instalments and fail to meet your regular payments, then your account will be temporarily suspended and you will be contacted directly to try to resolve the issue. Our system suspends your course access automatically, so please be aware that the moment your instalment payment fails you no longer have access to your courses.
4.3 Refunds are not available on instalment payments unless they fall within the initial 7 day cancellation period.
5 EQUALITY & DIVERSITY POLICY
5.1 We have a strict Equality & Diversity ethos for enrolment and never discriminate against students on the basis of gender, ethnic origin, race, religion, age, disability or sexual preference.
6 COURSE CONTENT
6.1 We reserve the right to make changes to the advertised programme materials at any time.
6.2 Happy Heart Online Marketing warrants that the materials will be of satisfactory quality but does not warrant that the materials will be error free.
7 PARTICIPANT NETWORKING SERVICES
7.1 Personalised or one-on-one mentoring support is not included with the programmes unless specified.
7.2 Technical support arising from issues with our website, email, downloads or videos and related matters should be requested by emailing admin@happyhearthq.com
8 TERMINATION OF SERVICE
8.1 If: (a) you fail to pay any amount due under this Agreement; (b) you breach any of the other terms and conditions, express or implied, of the Agreement; or (c) any information provided by you in the making of this Agreement proves to be incomplete or inaccurate, we shall be entitled, after the expiry of a Default Notice served on you, to terminate this Agreement.
8.2 Happy Heart Online Marketing reserves the right to terminate this learning agreement with students who act inappropriately or otherwise bully, harass and cause offence to other students in the Facebook Group or elsewhere.
9 CODE OF CONDUCT
9.1 This code of conduct is part of the general terms and conditions that you accept when you enrol.
9.2 You promise to keep your login details safe and not to share, sell or otherwise distribute them to any third parties.
10 COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS
10.1 All materials are copyright of Happy Heart Online Marketing. All Rights Reserved. You promise not to share, sell, publish, copy or otherwise distribute our course materials to any third parties by any means whatsoever.
11 INDEMNIFICATION
11.1 Students shall indemnify the School against all claims, costs and expenses which arise, directly or indirectly, from the student’s breach of any of its obligations under this agreement.
12 OUTCOMES AND EXPECTATIONS
12.1 The products and services sold on this site are not to be interpreted as a promise or guarantee of earnings.
Your level of success in attaining the results from using our products and information depends on the time you devote to the program, ideas and techniques used, your finances, knowledge and various skills.
Since these factors differ among each individual, we cannot guarantee your success or income level, nor are we responsible for any of your actions.
13 LIMITATION OF LIABILITY
13.1 In no event shall Happy Heart Online Marketing be liable to the participant for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever.
14 GOVERNING LAW AND JURISDICTION
14.1 This agreement and any disputes or claims arising out of or in connection with its subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the law of the UK.
14.2 The parties irrevocably agree that the courts of UK have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).
Be Website Happy (The Web Design Academy)
To include all terms note under 'online programmes terms and conditions detailed above:
The Web Design Academy is designed to give you another level of knowledge about WordPress websites.
The training videos and any content within the academy remain the property of Naomi Gilmour - Happy Heart Online Marketing and must not be distributed, copied, shared or re-created in any way without the express permission of Naomi Gilmour Happy Heart Online Marketing.
The Web Design Academy offers a payment plan service over 10 months, should you choose this option whilst the payment plan remains in tact and payments each month are made you will have access to all the content within the academy and dedicated Facebook group.
Should you default on the payment plan terms in any way during the term of the plan Naomi Gilmour - Happy Heart Online Marketing reserves the right to remove all access to the training area and any associated Facebook groups. Once payments have been resumed you will receive full access to all elements once again.
Once the payment plan is complete you will have lifetime access to the training, all training videos and any training associated with the Facebook groups remain the property of Naomi Gilmour - Happy Heart Marketing in line with the terms above.
Domain Names
Website domains are charged annually We require 1 calendar month notice of cancellation for all domain names in writing by email to naomi@happyhearthosting.com
We provide domain names through heart internet and as such our terms are service are based fully on their service and offerings. Please see www.heartinterenet.uk for full details
Website Hosting
Website hosting is charged on an annual or monthly basis. We require 1 calendar month notice of cancellation for all domain names in writing by email to naomi@happyhearthosting.com
We provide hosting packages through heart internet and as such our terms are service are based fully on their service and offerings. Please see www.heartinterenet.uk for full details
SSL Certificates
SSL certificates are only available on an annual basis. Payment will be required for the FULL 12 months. They can be paid for annually and renew every 12 months or can be added to an upgraded hosting package and paid on a monthly basis. We require 1 calendar month notice of cancellation for all domain names in writing by email to :naomi@happyhearthosting.com
We provide ssl certificates through heart internet and as such our terms are service are based fully on their service and offerings. Please see www.heartinterenet.uk for full details.
MemberPress Training
To include all terms note under 'online programmes terms and conditions detailed above:
Memberpress training bundle and licence is only available as an add on to a WordPress design facility or training product ordered through Happy Heart Online Marketing It includes the training videos and licence. This is an annual product and will be charged every 12 months. We require 1 calendar month notice of cancellation for all memberpress bundles in writing by email to :naomi@happyhearthosting.com
Woo Commerce Training
To include all terms note under 'online programmes terms and conditions detailed above:
Woo Commerce bundle and licences are only available as an add on to a WordPress design facility or training product ordered through Happy Heart Online Marketing It includes the training videos and licence. This is an annual product and will be charged every 12 months. We require 1 calendar month notice of cancellation for all woo commerce bundles in writing by email to :naomi@happyhearthosting.com
